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Frequently
Asked Questions |
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What methods of Payment do you accept?
We accept Visa, MasterCard, American Express, checks,
and money orders.
Do I have to order online?
No, you do have the option to fax your order in @ 630-232-8341,
24-hours a day. Phone orders will also be taken
@ 630-232-8340 or 1-800-842-4352, 9:00am – 5:00pm,
Monday through Friday.
When will my order be shipped?
Most in-stock items are usually shipped within 24-hours
of receiving the order. All delivery charges will
be applied to the first of multiple shipments.
Where will you ship to?
We will ship to anywhere in the United States, we are
sorry but we do not ship Internationally.
What are my shipping options?
Regular shipping will be UPS ground. Normally your
order will arrive within 3–5 days after it is shipped.
If you would like to see an estimate of delivery times,
click here.
Shipping Rates:
| Total Price |
Shipping Cost |
| $0 - $24.99 |
$5.99 |
| $25 - $49.99 |
$8.99 |
| $50 - $74.99 |
$10.99 |
| $75 - $99.99 |
$12.99 |
| $100 - $149.99 |
$14.99 |
| $150 - $199.99 |
$15.99 |
| $200 - $249.99 |
$16.99 |
| $250 - $299.99 |
$17.99 |
| $300 and up |
$18.99 |
Other options include:
"Express" (3 day UPS Select), the cost is $10
extra.
"Express Plus" (2nd Day UPS Air), the cost is
$15 extra.
Can I return an item that I ordered?
Yes, we will accept returns up to 30 days after purchase.
You must include the packing slip and the reason for return.
Sorry, shipping & handling fees are not refundable
on returns and you must pay for return shipping.
Please send all returns to:
Cocoon Return Department
212 S. Third St.
Geneva, IL 60134
Do you gift wrap?
Of course, just make a note of which items you would like
gift wrapped in the comments box on the order page.
Do you have Gift and Bridal registry?
Yes, but right now we are only offering this to customers
who visit our store. For the address and to get
directions to our store, click here. |
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